FAQ
Often customers have questions. Here is a list of the most common questions and answers. If you do not find your solution here, please contact Northwest Natural Water Services below.
Billing Questions
Every month.
Water bills are due by the 10th of the month following billing. If the 10th falls on a weekend or holiday, the bill will be due the following business day.
Yes, you can add additional funds to your payment. Several customers have found it easier to pay a little extra in the winter months (when usage is generally lower) to get a bit of a break in the summer months (when usage is generally higher).
AutoPay is a convenient way to pay your bill automatically. Log in to the online portal to find more options for payments
If you find you are unable to make a payment, please call our office right away. Our staff can work with you to make a plan and help you avoid unnecessary fees or service interruptions.
We work directly with NW Natural Water Services to facilitate all support needs. Contact their support line at (503) 554-8333, Monday- Friday from 9AM – 4PM (except holidays) or email us anytime at info@sunstoneutilities.com
Water Quality Questions
In some water systems, the configuration of the pipelines create sections that do not have constant flow. The water can become stagnant in these areas, allowing minerals to precipitate and become more concentrated. Flushing the water lines allows excess minerals and deposits to be expelled from the system and replaced with fresh drinking water. We have the flushing schedule posted on our site.
The Environmental Protection Agency (EPA), as well as state agencies mandate the amount of contaminants allowed in drinking water. To find out more about the quality of your water as well as ways to decrease the amount of exposure to contaminants, contact our office for more information.
About Sunstone Utilities
NW Natural Water is a subsidiary of NW Natural Holdings, a company known primarily for its gas utility operations. Expanding into the water sector, NW Natural Water focuses on providing high-quality water and wastewater services. On October 31, 2023, NW Natural Water acquired Sunstone Utilities, further extending its reach and service capabilities in the water utility industry. Sunstone Utilities , known for its reliable and efficient water services, now operates under the umbrella of NW Natural Water, benefiting from the resources and expertise of its parent company.
Sunstone Utilities was founded in 1997 for the purpose of serving a single, small water system. Since then, it has grown to serve about 5,000 customers in different areas throughout the State of Oregon.
Service is our priority
We work directly with NW Natural Water Services to facilitate all support needs. Contact their support line at (503) 554-8333, Monday- Friday from 9AM – 4PM (except holidays) or email us anytime at NWSO-H@nwnaturalwaterservices.com
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Mailing Address:
PO Box 699
Newberg, OR 97132 -
Phone:
(503) 554-8333
Toll-Free (855) 554-8333 -
Fax:
(503) 554-9215 -
Monday - Friday:
9:00 AM - 4:00 PM